Agenda and minutes

Transport Committee
Thursday, 1st November, 2018 2.00 pm

Venue: Authority Chamber - No.1 Mann Island, Liverpool, L3 1BP. View directions

Contact: Charles Yankiah 

Items
No. Item

53.

Apologies for Absence

Minutes:

Apologies for absence were received from Councillors John Stockton, Norman Keats, Tony Carr, Susan Murphy, Ged Philbin and Ron Abbey.

 

The Committee requested that best wishes be sent to Councillor Ged Philbin and his wife and Councillor Susan Murphy for speedy recoveries.

54.

Declarations of Interest

Minutes:

There were no declarations of interest declared at this meeting.

55.

Minutes of the Last Meeting pdf icon PDF 165 KB

To consider the minutes of the last meeting of the Transport Committee held on 4 October 2018.

Minutes:

RESOLVED that the minutes of the last meeting of the Transport Committee held on 4 October 2018, be approved as a correct record, subject to the following amendments being made: -

 

1.    Minute No. 46 – Presentation; page 5 of the agenda, second paragraph, last line to be amended to correctly read “e.g. two bus services, the 82 (Speke) and the 79 (Belle Vale).”

 

2.    Minute No. 46 – Presentation; page 5 of the agenda, fourth paragraph, second line to be amended to correctly read “a bus to the City Centre by Belle Vale residents.”

 

3.    Minute No. 51 – Petitions and Statements; page 11 of the agenda, first paragraph, the following sentence be inserted to correctly read “The Chair also stated that Councillor Jeremy Woolfson had been campaigning on this issue for a number of years and the buses in the region are currently de-regulated which meant that Merseytravel did not have the powers to re-direct buses that were run on a private “commercial” basis or able to use revenue from these profitable routes to cross subsidise socially necessary non-profit making routes. Merseytravel budgets included those for bus subsidies have declined sharply owing to central government austerity that was first implemented by the coalition government in 2010.”

 

 

 

56.

Chair's Announcements

Minutes:

The Chair on behalf of the Committee thanked members of staff who were invited to attend the meeting for the following: -

 

·         National Transport Awards - The Transport Committee expressed their gratitude and personally congratulated the staff for the Liverpool City Region Bus Alliance scooping the “Improvements to Bus Services Award” at the National Transport Awards with the submission ‘Bucking the trend: delivering growth in partnership’.

 

·         GIANTS Spectacular Weekend - The Transport Committee thanked and personally congratulated the staff for their herculean effort for the very busy weekend and the considerable amount of hard work and commitment made to support the City Region, its transport links and messages to passengers over the weekend that the GIANTS came to visit that assisted people to move around for the weekend.

 

The Committee echoed the comments made by the Chair and together with the members of staff present a group photograph was taken.

 

57.

Presentation - Procurement of New Merseyferry

To receive a presentation from Gary Evans, Head of Customer Delivery relating to the Customer/Stakeholder Engagement process.

Minutes:

The Committee received a presentation from Gary Evans, Head of Customer Delivery relating to the Customer/Stakeholder Engagement process for the Mersey Ferries new vessels.

 

The presentation focussed on the following: -

 

·         Methodology – Termini and City Centre survey, online survey and telephone interview;

·         Current use of Mersey Ferries;

·         Priorities for a future vessel; and

·         Key messages.

 

Members enquired about the visual information screens and advertising local events as a revenue stream and if the “funnels” on the existing vessels will be the same in the new vessels, as it is often an obstacle for special events on the upper deck e.g. weddings, delegates who may be attending a conference and other large events.

 

Gary Evans informed the Committee that the visual information screens has been taken into account and will be looked at more closely and that the project team will pick up the concerns raised about the funnel. He also stated that the new vessels will appear to have a “funnel” but it would be a lot more flexible in terms of the space and design.

 

Members also thanked Gary Evans for the updated Heritage Board on board the vessels and enquired about any information relating to the proposed disposal of the old ferries.

 

Gary Evans informed the Committee that the disposal of the vessels has been ongoing and will be managed appropriately, however 2 vessels are still in use.

 

The Chair thanked Gary Evans for the presentation and commented that the ferries were part of the crown jewels for the region and that the Committee appreciated the work that had gone into the engagement process and feedback and looked forward to the next stage in the process.

 

The Committee noted the presentation and thanked Gary Evans for attending and providing the feedback on the engagement process.

 

58.

Mersey Tunnels Update November 2018 pdf icon PDF 202 KB

To consider a report aimed at supplementing the regular Corporate Quarterly Performance report submitted to the Transport Committee, but providing a summary of key activities within the Mersey Tunnels.

Minutes:

The Committee considered a report from Gary Evans, Head of Customer Delivery relating to the summary of key activities within the Mersey Tunnels.

 

Gary Evans informed the Committee that in line with the revised programme for “in-lane card payments” that a test lane was installed in the Queensway (Birkenhead) Tunnel in August 2018 with the purpose to ensure before going live that potential issues for customers would be identified. He also stated that the project to resurface the four carriageways in the Gorelink (Wallasey approach roads to Kingsway Tunnel) which had been funded by a Local Government Fund grant of £3m is out to tender and once agreed would cause some disruptions in the tunnels when the programme begins.

 

Members enquired about whether there would be further developments into the in-lane card payments and online payment system as the process is evolving quite quickly and would need to be looked at in terms of developing and updating the process. Members also asked about the carbon reduction measures and the variable speed fans in the tunnels and if there were any plans to improve or replace it.

 

Gary Evans informed the Committee that the evidence relating to card payments shows that 97% of payments are paid online and the fast tag payments were the highest. He also stated that money would be saved in the long term from the cash and card transactions, but would need a robust maintenance programme in place to monitor the online activity.

 

Dil Masters informed the Committee that renewing the jet fans and re-winding were being upgraded at the moment and there was a constant monitoring of the carbon emissions in all of the tunnels.

 

RESOLVED that the contents of the report be noted.

59.

Mystery Shopping Programme Update 2018 pdf icon PDF 119 KB

To consider a summary of the Mystery Shopping Programme in place for Merseytravel including the detail behind the reports, and how the intelligence gathered has been put into action.

Additional documents:

Minutes:

The Committee considered a report from Michelle Hopley, Evidence and Intelligence Officer relating to the Mystery Shopping Programme and how it worked and that it came in three waves over the  spring, summer and autumn period and that the programmes were designed to be flexible and to test different areas with qualitative information from the customers’ perspective being produced.

 

Members enquired about the associated costs for the three waves and the different platforms for comments and feedback that were being used and whether the rail replacement bus services were being reviewed.

 

Michelle Hopley informed the Committee that feedback on the rail replacement service would be done again this year and that each wave costs approximately £5,000 and there are four waves each year amounting to £20,000 per year. She also stated that the data is not quantifiable, as it is not comparable and cannot be quantified.

 

Members enquired about the feedback that had been received from customers and how it was being used to influence policy and improve the customer experience and that the sampling methodologies used would provide an opportunity to revisit the sampling model annually and monitor the data as a follow up of the issues identified previously.

 

Michelle Hopley informed the Committee that the feedback was shared with the specific policy areas to influence and improve the service areas that were identified and that in relation to the sampling models being used, it has only been developed over the last year and has taken some time to develop the information over the 20 sites, but it will be monitored and the sampling would be repeated.

 

Members commented that the summer journeys identified in the update were bus routes that were “clumped” together and does not reflect an accurate picture especially around one main route to the airport.

 

Michelle Hopley informed the Committee that more journey details would be shared with the Committee relating to the Halton and St Helens routes in future.

 

RESOLVED that the Transport Committee noted the summary of findings as appended to the report.

60.

Quarterly Bus Update pdf icon PDF 304 KB

To consider a report of Merseytravel on key bus issues relating to the Second Quarter of 2018/19 which provides the Second Quarterly Bus Alliance update of 2018/19, the latest progress on improving the procurement, management and quality of supported services through a series of reforms, and progress on developing the commitment of the LCR Devolution Deal in respect of improving bus services.

Additional documents:

Minutes:

The Committee considered a report from Matthew Goggins, Head of Bus relating to the Second Quarter of 2018/19 with an update on the Bus Alliance and the latest progress being made to improve the procurement, management and quality of supported services and through the Liverpool City Region Devolution Deal in respect of improving bus services.

 

Matt Goggins highlighted the following: -

 

·         there was a focus on developing improvement plans on key corridors with the biggest impact;

·         the approach matched up to Combined Authority priorities in relation to Transforming Cities Funding;

·         the main aims  of this approach were to improve bus journey times and the customer experience;

·         it was about taking a whole corridor approach and looking at the whole bus offer;

·         the Bus Alliance was progressing the 2019/20 business plan which was in development;

·         some of the milestones achieved this quarter included a review of the Bus Control Room, improved communication between the control room and staff, daily bus network performance report;

·         a new process for consulting on new commercial bus changes;

·         there was a successful trial of the bus priority along the 10 bus route where bus and traffic systems could speak with each other and give greenlight priority to late buses;

·         introducing proactive monitoring of shelters and bus stops to drive improvement internally with the process and the suppliers; and

·         working with Stagecoach and Volvo for an electric bus trial using pantograph opportunity charging.

 

Members enquired about the following: -

 

·         since the report was produced was there any updates on the Avon bus issues, as Wirral has been badly affected on the 16 and 17 routes, with schools and hospitals affected and some pensioners having to pay a £17 taxi fare to get to and from the hospital;

·         the public need to be told what the situation is with the Avon buses as it is not easy explaining the process to the residents when they do not how things are done;

·         the survey on the bus routes does not reflect any comments from customers about parking or cost of parking, was the question asked;

·         there is a particular perception about buses in the region, there are more bad news reported in the press about cancellations etc., need some more good news stories e.g. electric buses and apprenticeship discount cards;

·         the A57 route through Knowsley is a positive scheme, but when will it take place, how much will it cost and will the outcomes be measured;

·         why is the 61A bus off at the moment;

·         the 12 week protocol that has been developed and agreed, how was it applied to the 139 bus service in August;

·         regular bus users depend on the reliability, punctuality and cleanliness of the buses and for the last 3 weeks Arriva buses have been unreliable, late, dirty and smelly along certain routes in the City;

·         will the bus alliance look at the amount of routes taken off in Knowsley;

·         there is an emphasis on on-line surveys, but should it be at Stage 5 or  ...  view the full minutes text for item 60.

61.

Public Question Time

Members of the public will be given the opportunity to ask questions which

have been submitted in accordance with Meetings Standing Orders No. 11.

 

A period of 30 minutes will be allocated for this item and copies of valid questions will be circulated at the meeting.

 

Members of the public who wish to submit questions are asked to contact

Democratic Services by either:

 

·         Email:democratic.services@merseytravel.gov.uk

 

·         Telephone: 0151 330 1086

 

·         In writing: Democratic Services, Merseytravel, No.1 Mann Island, PO Box 1976, Liverpool, L69 3HN

 

A pro-forma will be supplied which, for this meeting must be returned by

5.00pm on Monday 29th October 2018. In this respect, return details are set out in the pro-forma.

 

 

Minutes:

The Committee received two public questions from Mr Andrew Wennell who was in attendance and was provided an opportunity to ask his questions to the Committee as follows: -

 

Question 1

On route 217/227 Kirkby to Huyton - during the busy times someone who is a wheelchair user has mentioned to me about the overcrowding on this bus. Sometimes had people sitting on his lap. Why can't they use bigger buses at these times?

 

The Chair thanked Mr Wennell for submitting his question and for attending the meeting and informed him that a formal response would be provided within 10 working days.

 

Question 2

On a Sunday and in the evenings, the 217 route goes a slightly different way and it should be a 217A but when the bus comes it still shows on the front the 217. Is there a way they can adjust the destination board to show the correct number to avoid confusion?

 

The Chair thanked Mr Wennell for submitting his question and for attending the meeting and informed him that a formal response would be provided within 10 working days.

 

62.

Petitions and Statements

Members of the public will be given the opportunity to submit a single

petition or statement in accordance with Meetings Standing Orders No. 11.

 

Members of the Public who wish to submit a single petition or statement

are asked to contact Democratic Services by either:

 

·         Email:democratic.services@merseytravel.gov.uk

 

·         Telephone: 0151 330 1086

 

·         In writing: Democratic Services, Merseytravel, No.1 Mann Island, PO Box 1976, Liverpool, L69 3HN

 

All petitions and statements for this meeting should be submitted to

Merseytravel, using the contact details above, by 5.00pm on Monday 29th October 2018.

Minutes:

No petitions or statements were submitted for this meeting.

63.

Any Other Urgent Business Approved by the Chair

To consider any other urgent business approved by the Chair.

Minutes:

There was no other urgent business.